We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Shipping Costs
The responsibility for return shipping costs depends on the reason for the return:
Defective or Incorrect Items: If the item you received is defective, damaged in transit, or not the item you ordered, vSeeBox will cover 100% of the return shipping costs. We will provide a pre-paid return shipping label.
Customer Remorse (No longer need/Ordered wrong item): If you are returning the item because you changed your mind, ordered the wrong model, or simply no longer want it, the customer is responsible for paying all return shipping costs. We recommend using a trackable shipping service.
Restocking Fee
We do not charge any restocking fees for items returned in their original, unopened, and unused condition.
Taxes, Customs Duties, and Additional Fees
For eligible returns, any refund amount will be processed according to the applicable return conditions.
Taxes, customs duties, or import fees that have already been paid by the customer are handled according to applicable laws and regulations. Customers are responsible for any additional costs that may occur during the return process unless the return is caused by a product defect or our error.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and provide an appropriate solution.
Please include relevant details, photos, or videos when contacting us to help us review the issue more efficiently.
Exceptions / Non-returnable Items
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns for:
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.
Refund Processing
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Original shipping costs (if any) and any customs duties/taxes paid by the customer are non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund.
